DoorDash adds cash support – but not in its main app

Restaurant supply service DoorDash announced in the present day it’s going to begin supporting prospects to pay money for his or her on-line orders. However there may be one drawback – this function is barely accessible to DoorDash’s white-label supply answer for eating places, DoorDash Driverpermits restaurant house owners to supply deliveries from their very own web site or app whereas profiting from DoorDash’s courier community. The corporate says Chinese language eating places and pizza retailers adopted the function early throughout testing.

The corporate even mentioned that when enabled, about 20% of pizza orders fulfilled within the US by way of the DoorDash Drive answer are paid in money.

The money cost choice goals to enchantment to prospects who usually are not snug sharing their cost card info on-line and like to make use of money, and people with no checking account who would not have entry to on-line cost choices. Regardless of the rise in e-commerce and digital funds, there’s a sizable inhabitants that continues to make use of money at any time when attainable. Different tech giants and retailers within the US, corresponding to PayPal, Walmart, and Amazon, have equally focused this market in previous years by providing methods to buy on-line after which pay with money.

Money funds are additionally usually most well-liked by drivers as they will drive dwelling that night time with suggestions that may be spent instantly with out having to attend for a financial institution switch. Additionally, DoorDash says drivers can get the total tip quantity – they do not should share any suggestions with the restaurant or supply firm itself. Because of this, some prospects additionally select to tip in money as a result of they know their drivers will obtain the total tip quantity – which isn’t at all times the case with on-line ordering and supply companies.

DoorDash says that Dashers might want to signal as much as begin accepting the brand new Money on Supply choice, however they will decide out at any time with out this affecting their rating. Earlier than going public in the present day, 75% of DoorDash’s Dashers within the US selected to just accept money orders, and almost 500,000 individuals accomplished no less than one money supply up to now yr.

The corporate additionally mentioned it echoed suggestions from restaurant companions, particularly pizza chains, the place it is vital to ship on time to order. Among the many enhancements, DoorDash focuses on higher supply instances and accuracy, and guaranteeing Dashers have pizza Scorching Luggage for his or her orders. (DoorDash acknowledged that presently solely three-quarters of pizza deliveries use pizza-specific Scorching Luggage). DoorDash added that it is working to enhance communication instruments for operators and drivers, giving eating places a solution to ship prospects order updates through textual content.

The adjustments comply with a number of different new options for DoorDash prospects and drivers of their major apps, together with: security featuresan choice to return packages, packed orders, and an expanded partnership with Starbucks, amongst different issues.